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VOXI is an MVNO (mobile virtual network operator) owned and set up by Vodafone, so while it has the low-cost advantage of other MVNOs like Tesco Mobile and Lyca Mobile, it also has a potential advantage over them in that its network partner owns it.
VOXI also has some interesting and unusual selling points which we’ll get to below, along with details on its coverage types, roaming terms, and help with how to improve your VOXI signal if you’re having problems.
With VOXI, you’ll have access to 5G, 4G, and 2G coverage. You might notice that 3G is missing there, and that’s because Vodafone (VOXI’s parent company and network provider) has switched off its 3G network.
However, the UK’s other networks have also either done this or are in the process of doing so, as getting rid of 3G frees up resources for 4G and 5G. So in other words it’s good news, and should mean higher network speeds in many places in the long run.
VOXI typically has lower prices than Vodafone, despite offering the same coverage, so that’s one substantial selling point.
But the real highlight of VOXI is that its plans give you ‘Unlimited Social’, which means unlimited use of Snapchat, Instagram, WhatsApp, Facebook, X, Pinterest, and Facebook Messenger, without it eating into your data allowance.
Many of VOXI’s plans also come with ‘Unlimited Video’, which lets you use YouTube, Netflix, Prime Video, My5, and TikTok without using up your data allowance, and ‘Unlimited Music’, which does the same thing for Spotify, Apple Music, Amazon Music, RAYO, Tidal, Deezer, Napster, and Primordial. Though note that subscriptions to these services are not included.
Beyond that, VOXI’s SIM Only plans all come with unlimited minutes and texts, and one comes with unlimited data. In the case of the plan with unlimited data you won’t get the Unlimited Social / Unlimited Video / Unlimited Music perks above, since they wouldn’t make any difference, but if you use any of the listed services a lot then you might not need unlimited data anyway.
You also get Wi-Fi Calling, 4G Calling, and visual voicemail with VOXI, and there’s the option of an eSIM. These are 30-day rolling plans too, so there’s no commitment.
You can also buy phones from VOXI and optionally spread the cost, but there’s no Pay As You Go service.
Finally, as a VOXI customer you’ll get access to ‘VOXI Drops’, which are monthly discounts and freebies from various brands.
VOXI’s coverage checker should say if there are any network issues in a particular area – just enter the postcode that you want to check.
You can also head to VOXI’s Downdetector page, to see if other customers are having network issues.
If VOXI or its customers are reporting issues at one of the links above, then to see an improvement you’ll probably just have to wait for VOXI to resolve the problems. But in the meantime, you can use the network’s Wi-Fi Calling service if you’re somewhere with Wi-Fi. This allows you to call and text over a Wi-Fi network, just like you would on a mobile network. So you’ll be able to stay in touch with people until the issues are resolved.
In fact, Wi-Fi Calling is a good temporary solution whatever the cause of your signal woes, but if the problem isn’t one on VOXI’s end, then you might be able to solve it yourself.
First off, it’s worth considering your environment. Buildings, temporary structures, and thick tree cover can all affect signal. So, if you’re inside you could try heading outside, and if there are lots of tall buildings or other obstacles around, you could try moving away from them. The weather could also be affecting signal if there’s a storm or other bad weather, so you could see if things improve once the weather clears up.
But it might not be your environment, so it’s also worth checking whether your phone is the problem. First, turn airplane mode on and off again, then if that doesn’t help, try turning your phone off and then on. That may be enough to resolve any problems, but if not, try charging the battery if it’s low, and installing operating system updates if any are available.
And if you’re still having issues, you can contact VOXI for further assistance.
Vodafone, Asda Mobile, Lebara, and Talkmobile all have the same coverage as VOXI, and in the case of Talkmobile they’re also owned by Vodafone.
No UK networks have coverage abroad, but you can still roam abroad as the UK’s networks partner with local networks to allow this.
In VOXI’s case though this roaming isn’t free. Instead, you’ll have to pay a small daily charge to access your standard allowances (up to a 20GB fair usage limit).